Support & Maintenance
SAP Operational Support and Maintenance
Choose That Support & Maintenance That Your Business Needs
We help you create a competitive advantage by delivering market-leading SAP solutions and the best businesses-focused support. To keep your company’s SAP system in good shape and updated with new releases, Bravura offers two levels of operational support and maintenance (OSM) – Annual Technical Support and Application Management Support.
ANNUAL TECHNICAL SUPPORT (ATS)
The OSM-ATS programmer is a SAP Enterprise Support package that can be purchased with the SAP license (renewable yearly). This basic technical support package includes:
Provide a prompt and reliable response to technical disruptions Get round-the-clock support for mission-critical business processes and access to SAP Service Marketplace and SAP Notes – both online support portals for SAP end-users.
Keep SAP systems up and running with regular systems health checks and maintenance.
Check your SAP system for any systems integrity issues Verify with these diagnostic tools – SAP Early Watch Check, Total Quality Check for Implementation, SAP Going-Live Check services, SAP OS/DB Migration Check and Total Quality Check for business processes performance optimization.
Complimentary 24/7 online access to SAP Enterprise Support Portal This means getting the latest software updates as well as expert support from the SAP support advisory center, and access to SAP Solution Manager and SAP Enterprise Support Academy – an online learning platform.
APPLICATION MAINTENANCE SUPPORT (AMS)
Outsource all or part of your support and maintenance needs to a highly skilled SAP consultant support team from Bravura. The OSM-AMS programmer offers SMEs and big enterprises extended maintenance and support services to manage maintenance, enhancements, release management and application updates. Every AMS programmer will be customized according to your maintenance requirements so you only pay for what you need. The OSM-AMS is available as an add-on service and can be purchased separately.
Why work with Bravura?
PT Bravura Bisnis Solusi as an SAP partner works with you to solve your challenges and help you become a well-running business.
Regardless of the size or industry of your company – PT Bravura Bisnis Solusi builds, implements, serves, supports, and runs the SAP Business ByDesign solution that best fits your unique needs. A state-of-the-art solution designed for small and medium business needs and budgets, offering:
Innovative and credible partners who understand the requirements of your business
Years of industry expertise and experience
Locally available partners who are committed to customer satisfaction and quality